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Program Manager

Company Name:
Advocates, Inc.
Founded in 1975 by a group of volunteers providing patient rehabilitation services on the grounds of Westborough State Hospital, Advocates is now one of the largest human services organizations in the state. Today, Advocate employs over 1000 staff members and serves 20,000 individuals at over 100 sites across Eastern and Central Massachusetts.
Our commitment to meeting the needs of individuals facing diverse life challenges has given rise to a broad range of community based services, including: Residential Supports, Outpatient Mental Health, Outpatient Addiction, Psychiatric Emergency Services, Home-Based Services for Children and Families, Community Justice, Family Supports, Employment and Vocational Services, and Day Habilitation.
Services are designed to meet the unique needs of elders, families and individuals with mental health challenges, addiction, developmental/intellectual disabilities, autism, brain injury and other life challenges. Advocates is a nationally recognized provider for adults with Prader-Willi Syndrome, Deaf and Hard of Hearing adults with disabilities and individuals with developmental and co-occuring mental health needs. Our culturally sensitive programs and supports serve individuals and families from diverse backgrounds.
At the heart of all Advocates services is a commitment to partnering with the individuals we support and, where appropriate, their family members, so that they can lead full and satisfying lives of their own design. We practice a person-centered approach that respects the unique needs, wishes and abilities of each individual.
Advocates is an EOE/D/F/M/V.
The Program Manager is responsible for overseeing the administration of the assigned program. Provide leadership, supervision, guidance, and clinical support. He/she is responsible for communication of all policies and procedures, and on-call availability. The Program Manager actively promotes community inclusion, self-advocacy, and individual rights.
1. Manage administrative processes and requirements in consultation with the Administrative Director.
2. Conduct staff meetings.
3. Develop and monitor scheduling of staff across the program to ensure economy and program coverage.
4. Interpret and monitor program budgets.
5. Supervise and evaluate assigned staff.
6. Assure high quality of supports within programs.
7. Assist individuals with obtaining all services and entitlements for which they qualify, to include, housing, inspections, insurance benefits.
8. Maintain good communication and relationships with outside agencies.
9. Complete investigations and reviews as requested.
10. Maintain all mandatory core certifications (First Aid, CPR, SOLVE, MAP, HR/DPPC).
11. Develop and monitor creative and interesting community centered opportunities for all individuals.
12. Available on call for consultation in emergencies or regarding imperative concerns.
13. Audit individual financial records/case records/and medications on a regular basis.
14. Complete business reports, to include petty cash, census, payroll report.
15. Monitor all staff training, including core trainings, development trainings and program specific trainings.
16. Must be able to travel between programs, office, trainings, and department meetings.
17. Perform physical intervention in the event of a crisis.
18. Ensure that clients are treated with dignity and respect in accordance with Advocates' Human Rights Policy.
1. Bachelor's degree (B.A.) or two years of administrative/program experience. Experience with administrative functions including supervision of staff, hiring, terminations, staff development and evaluation. Familiarity with state human service systems and related treatment philosophy.
2. Must be able to perform each essential duty satisfactorily.
3. Ability to communicate effectively verbally and in writing and ability to use good judgment.
4. Must have basic computer knowledge.
5. Sensitivity to the needs of people with Disabilities.
6. High energy level, superior interpersonal skills and ability to function in a team atmosphere.
7. Must hold a valid drivers' license. Must have access to an operational and insured vehicle and be willing to use it to transport consumers.

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