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Tech Support Analysts

Company Name:
Softworld Inc
Job Number:
219474
Tech Support Analysts
Job Description:
JOB Requirements:
Position will involve the management of software acquisition, compliance, maintenance renewals, life cycle planning and costing. Role includes administration, deployment and tracking of assets using ITAM tools. Initially responsible for software media receiving and facilitating delivery via SCCM packaging, etc. Candidate must be knowledgeable of hardware configurations and software installation processes in order to optimize deployments. Will also be responsible for monitoring compliance with software agreements, adherence to internal policies as well as identifying and implementing saving opportunities. This role will evolve as the processes mature.

Role Essentials:
Software asset management (license reconciliation, audits, software contract management, tools such as Flexera/Snow/SmartTrack/CA, etc.)
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Conceptional knowledge of Information Technology
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Knowledge and work experience with software asset life cycle management processes: planning, acquisition, deployment, monitoring and harvesting
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Written and verbal communication skills
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Data management skills
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Reporting

Role Desirables:
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IT Asset Management and Discovery Tools experience (e.g., ServiceNow CMDB, Remedy CMDB, HP UCMDB or similar)
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Software Licensing Management Tool (e.g., Flexera, Snow, SmartTrack, etc.)
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Experience interpreting licensing contracts, terms and conditions
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Licensing knowledge and product use rights for MS, Oracle, Symantec, Adobe, etc.
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ITIL or IAITAM certification or experience in banking sector a Plus
Title:

Duration:
2 years
Location:
Dorchester MA
Description:

Required Skills:

Desired Skills:

Responsibilities:
Qualifications:
Desired Background/Skills:
Other Information:

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