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Bwpo Project Assistant / 40 Hours / Day / BWH - Medical Management

GENERAL SUMMARY/ OVERVIEW STATEMENT:
Reporting to the BWPO Manager, the Project Assistant for Population Health Management will provide administrative and technical support to local practices for the BWPO Virtual Visit program. The Project Assistant will be expected to learn and become an expert user of the SBR health software and have strong customer service skills to coordinate with patients to ensure they are prepared for their first Virtual Visit with their providers, including the completion of patient test visits. This person will be responsible for answering incoming calls and emails related to patient and provider technical issues, scheduling and operational workflows, and changes to virtual care billing and compensation procedures.
In addition, the Project Assistant will work with the Project Manager and Manager to develop training modules, deliver on-site trainings to various levels of clinical and administrative staff, act as a first point of contact for questions regarding the software, and work with the Partners IS team to communicate and escalate issues promptly.
This individual will work with physicians, practice managers, practice staff (including, but not limited to secretaries, MAs, LPNs, etc.), patients, Partners IS team and the BWPO Associate Medical Director to support the goals of the Virtual Visits Program.
The Project Assitant/ Coordinator will also support other tasks related to population health programs, as requested by the Manager or BWPO Associate Medical Director.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsibilities include, but are not limited:
a. Conduct patient test calls to prepare patients for their virtual visits
b. Responsible for working with primary care and specialty practices to establish virtual visits and prepare scheduling access for providers and administrative staff
c. Develop and maintain all program documentation, including training materials, in collaboration with BWPO Manager and Associate Medical Director.
d. Conduct training for providers and administrative staff on the implementation process and Virtual Visit software.
e. Act as a first point of contact for end users to troubleshoot issues and escalate to the Sr. Project Manager and/or Partners IS as needed.
f. Track and communicate regular updates to Manager and BWPO Associate Medical Director about the progress of roll-out and trainings.
g. Complete monthly data analysis.
h. Manage the BWPO Telehealth Inbox and central phone line and escalate issues as needed to other members of the team.
i. Other duties, as assigned by Manager and/or BWPO Associate Medical Director.
QUALIFICATIONS:
Proven track record in delivering outstanding customer service
Experience with Microsoft Office products
Experience with training people at different levels of an organization
Bachelor's degree, required.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Motivated and independent individual to work directly with physicians, practice staff, and senior administrative staff
Advanced organizational skills
Ability to learn new tools quickly
Exceptional interpersonal and communication skills, both written and oral
Excellent interpersonal skills with individuals at all levels within the organization
Ability to work independently and to appropriately prioritize work
WORKING CONDITIONS:
Office work
Travel to off-site practices will be required.



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