Patient Financial Customer Service Rep

Job Description Patient Financial Customer Service Representative The primary function of the Patient Accounting Customer Service Representative is to handle incoming patient-related calls as well as respond to written correspondence. They will conduct appropriate research activity and respond in a timely and effective manor. Additionally, must coordinate financial review of all self-pay balance accounts, including appropriate verification/application of insurance benefits for all hospital services prior to further collection activity. Make necessary corrections to patient accounts including contractual adjustment, transfer of payment and/or streamlining of appropriate rebilling activity. Will also adjust FSC/plan as needed to prevent further inappropriate patient billing activity and will be familiar with federal and state requirements for collection and/or write-off of patient accounts. Responsibilities Coordinates all account activity when balance becomes patient responsibility, including communications with patient and, if applicable, guarantors and collection agencies. Reviews patient accounts to ensure third party follow-up has been completed in advance of collection activity. Coordinates patient collection process for patients with self pay and outstanding balances. Collaborates with Access Management to provide patients adequate financial assistance. Resolves and/or directs requests from external sources (i.e. attorney offices). Conducts proper collection and/or write-off of patient account balances according to policy. Posts insurance denials and patient payments within the Patient Accounting system. Details Requirements: Bachelor's Degree or three years experience in hospital billing, knowledge of third party billing practices, requirements and preferred procedures Contract to hire Location: Brookline, MA Schedule: M-F, 8 am - 5 pm Pay rate based on experience

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