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Customer Support Specialist

Job Description Description Customer Support Specialists Mommy Jobs Online is to be the front-line for interviewing candidates and customers alike. Customer Support Specialists exhibit passion for providing the best possible customer experience through each interaction and strive to always be improving. Successful Customer Support Specialists have an open and positive attitude allowing them to celebrate the successes of the team, communicate proactively, and exemplify customer obsession. Requirements In this role, you will: Be an expert in our platform and help our customers and their candidates understand the value of our technology Document and manage your cases for each Support interaction you have Recognize, document, and alert leadership of trends in contacts and ongoing issues Identify and communicate support process and product improvements Delight each of your contacts with positive and encouraging interactions Who you are Excellent interpersonal communication skills Positive attitude and drive to always be improving Expert reading and writing skills Proficient with technology, able to learn how to troubleshoot technical issues while navigating multiple systems 2+ years in a customer service role; experience in a technical support role is a plus Strong problem-solving skills and ability to be resourceful Job Requirements A quiet and isolated space Secure and reliable internet connection Reliable and dedicated phone The ability to accurately type at least 40+ words/minute Ability to work a consistent schedule Benefits Flexible Paid Time Off 401K - 5% Matching Medical, Dental, Vision 12 Weeks Maternity & Adoption Pay : $19.00 per hr Flexible work shifts available PT / FT. To Become An Agent Apply at Link Removed and click on Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Please reference agent id code MJOLxxx when you register online. Mommy Jobs Online is accepting pre-screening interviews, so please call Phone number blocked and ask for Kimberly. Jobseeker Live Chat - Link Removed Job Requirements Job Requirements A quiet and isolated space Secure and reliable internet connection Reliable and dedicated phone The ability to accurately type at least 40+ words/minute Ability to work a consistent schedule Qualifications Office skills and able to follow detailed instructions.

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