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Answering Service Supervisor - Health Care

Quick Apply Full-time Contract 1 hour ago Full Job Description Job Description Day Shift Includes a Saturday Contract to Hire On-call monthly The shift Supervisor is crucial in day to day operations. The supervisor is key in the success of the company. Oversee a team on operators and team leads, handle phone escalations. Schedule the operator services team in order to meet service level. Develop written correspondence to management and customers on a variety of issues. The Call Center Supervisor will be familiar with HIPAA regulations and the healthcare industry Provide initial and ongoing training opportunities for employees Analyzes data from call management system to ensure the call center is staffed accordingly and meeting call center goals Identifies operational issues and works with IT and management of effective solutions. Monitors agent performance and provides coaching monthly or as needed Requirements Associates Degree 3 years of training experience 2 years in healthcare or medical answering service Previous Supervisory exp. Familiar with HIPAA regulations Fast Learner Ability to multi-task and flexible work schedule Job Types: Full-time, Contract Pay: $26.00 - $30.00 per hour HIPAA, Call Center, Customer Service, Operations Job Types: Full-time, Contract Pay: $26.00 - $30.00 per hour Schedule: 8 hour shift Education: Associate (Preferred) Experience: Customer Service: 3 years (Required) medical: 1 year (Required) healthcare office: 1 year (Required) Call center: 1 year (Required) Supervising experience: 3 years (Required) staff training: 1 year (Required) Contract Length: 3 - 4 months Full Time Opportunity: Yes Work Location: One location Typical start time: 8AM Typical end time: 5PM Work Remotely: No COVID-19 Precaution(s): Remote interview process Personal protective equipment provided or required Plastic shield at work stations Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Day Shift Includes a Saturday Contract to Hire On-call monthly Quick Apply

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