Marijuana Dispensary Retail Associate

Full-time Full Job Description Location: 160 Washington St., Brookline, MA IN A NUTSHELL... The Exterior Guide is responsible for interacting with patients and adult use customers as they arrive to our dispensary locations. Exterior Guides are the first point of contact for our customers and set the stage for our best-in-class service. Exterior Guides provide knowledge, compassion, information, and resources while facilitating orders and supporting our clients through the buying experience. Parallel is one of the largest privately held, vertically integrated, multi-state cannabis companies in the world, owning and operating dispensaries in five markets; Florida (Surterra Wellness), Massachusetts (NETA), Pennsylvania (Goodblend), Nevada (The Apothecary Shoppe) and Texas (Surterra Wellness). If you enjoy companies that are growing, moving fast, facing unique challenges and constantly challenging ourselves to achieve more, then Parallel is for you. We work hard, we lean on each other, and we are passionate about a pretty ambitious vision... pioneering a new paradigm of what well-being can be for all people, everywhere. For more information, visit www.liveparallel.com. WHAT YOU WILL BE DOING Follow NETA Policies & Procedures for daily operations and fully comply with the states' cannabis regulations Delivers consistent best-in-class service that exceeds our clients' expectations and builds a long-term rapport Provide product expertise and knowledge to clients and explain the potential benefits of each various type and strain of cannabis, as well as methods of use Identifies the needs of each individual client by demonstrating compassion, empathy, and sensitivity Attention to detail across all aspect of the role including consistent, accurate attendance to scheduled shifts Answer client and caregiver questions and provide resources to assist in their use of cannabis Maintains privacy and confidentiality of sensitive patient information Is a positive and enthusiastic representative of our brand with a passion for our products Demonstrates and maintains expert level knowledge of all sales software to best support and troubleshoot order placement Help to ensure the exterior of the store is always tidy and is involved and knowledgeable of all opening and closing set up and break down of the lot(s) Work closely and professionally with a team of other Guides and managers in all things including, but not limited to, opening, and closing procedures, side work and other assigned, essential duties Acts as a liaison between clients and NETA management to continually improve the customer experience Appropriately escalate customer conflict or complaint to management, inspiring long-term patient relationships and loyalty to our brand Performs other duties and tasks as assigned EXPERIENCE AND SKILLS YOU'LL BRING Age 21 or over (Required) High School Diploma or equivalent (Required) Ability to be flexible with varying work hours to cover all transportation needs Excellent verbal communication and human relation skills, with strong attention to detail Previous retail or customer service experience preferred Knowledge of basic computer skills, point of sale software and debit terminal Must successfully complete a role specific training program. This includes passing the Dispensing test at the conclusion of the training program and independently perform all functions of the role Ability to deal with problems and resolve in a professional manner Must be available to work weekends and applicable holidays Positive attitude and strong work ethic Demonstrates high emotional intelligence Ability to effectively multi-task Must be highly organized and have extreme attention to detail YOU WILL BE SUCCESSFUL IF YOU... Are self-motivated; micro-managing isn't fun for anyone Roll your sleeves up and do the work; strategy is important, but so is getting stuff done Can work fast and be flexible; our industry is always changing Play nice with others; we collaborate with each other a lot Think creatively; sometimes, the traditional solution isn't the best one WHAT YOU GET Consistent, reliable benefits; Full medical/vision/dental, 401k with a possible company match, access to company-sponsored well-being programs Balance and flexibility; paid time off, paid parental leave, flexible work arrangements Financial opportunity; an incentive program that provides opportunity to earn cash AND equity in a fast-growing company and industry Employee discount Chance to make a difference; Employee Relief Fund, community volunteerism opportunities through Benevity PHYSICAL REQUIREMENTS Indoor and outdoor(all weather) environments. Requires the ability to stand/sit for prolonged periods of time, and consistent attention to detail for 12 hours per day. Ability to lift up to 50 lbs. unassisted and perform weighing, counting, calculating and computer processing operations. Internal ID: 14129

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