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Guest Service Agent

3.3 1 hour ago Full Job Description Description: Handle requests and transactions of hotel guests. Serve as the main point of contact for all guest requests and needs. Exhibit courteous hospitality at all times to guests and associates. Be proactive in offering additional services and informing guests of hotel facilities and local attractions. Administer hotel guest payment policies. Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management. Post all charges including valet and other miscellaneous charges to guest account. Maintain hotel key security system. Oversee safe deposit boxes for guests. Verify credit cards and balance bank at the end of the shift. Run and verify availability report at the beginning of the shift. Update report as needed. Review communications log at the beginning of the shift. Know and follow the hotel's emergency procedures in the event of an actual emergency. Notify appropriate supervisor immediately of any problem with rooms. Check in and check out should be as expeditious as possible. Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail. Prompt distribution and notification to guests of mail. Claremont Company offers a comprehensive rewards and compensation package for eligible associates that includes: Competitive Wages Medical and Dental Insurance Flex Spending Account Long Term Disability Sick Pay Vacation Holiday Pay Claremont Companies is an equal opportunity employer. EOE M/F/D/V . Requirements: High school graduate or equivalent. Must speak, read, write, and understand English. Previous hotel-related experience desired.

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